Refund policy

30-day return period for eligible items

You may request a return within 30 days after delivery. To be eligible, an item must be unused, uninstalled, in its original condition, and in its original packaging, unless the item is defective, damaged, incorrect, or has a confirmed fitment issue caused by our pattern or fulfillment.

Made-to-order and custom products

Many XYD Cover products are produced for the vehicle information supplied with the order. Once production has started, made-to-order or personalized products are not eligible for a change-of-mind return. This exclusion does not limit remedies for products that arrive defective, damaged, materially different from the order, or incompatible because of an error by XYD Cover.

Cancellations

Contact support@xydcover.com as soon as possible to request cancellation. We will approve cancellation when the request is received within 24 hours of purchase or before production has started. Once production begins, a custom order cannot normally be cancelled for change of mind.

How to request a return

Email support@xydcover.com with your order number, the reason for the request, and clear photos or video when the issue concerns damage, fitment, or an incorrect item. Wait for return authorization and return instructions before sending anything. Items returned without authorization may not be accepted.

Return shipping

When a return is approved because the product is defective, damaged, incorrect, or has a confirmed company-caused fitment error, XYD Cover will provide a prepaid return label for eligible United States returns. For an approved non-defect return, the customer is responsible for return shipping. The authorized return address will be provided with the return instructions.

Refunds

After an authorized return is received and inspected, we will email the decision. Approved refunds are initiated to the original payment method within 3 business days. Your bank or payment provider may need additional time to post the credit. Original expedited shipping charges, if any, are not refundable unless the return resulted from our error.

Last updated: July 24, 2026.