Frequently Asked Questions

Made-to-order products generally require 7-12 business days after required vehicle details are confirmed. Standard delivery generally takes another 11-16 days after dispatch. If a product page states a different timeline, that product-specific timeline applies.

We currently ship to eligible addresses in the United States and Canada.

Standard shipping is free on orders of US$20 or more. For orders below US$20, the shipping charge is shown at checkout.

Yes. A tracking link is emailed after the order ships.

We provide a 30-day quality guarantee for defective, damaged, incorrect, materially different, or confirmed XYD Cover fitment and fulfillment issues. Approved returns must be unused, uninstalled, in the same condition received, and in the original packaging. Change-of-mind returns are not accepted. Clearance and final-sale items are not returnable unless defective or required by law.

A custom product is produced or configured for a specific vehicle or customer. This includes vehicle year, make, model, trim, seat configuration, color, material, stitching, logo, name, monogram, measurements, or another customer-approved specification.

Custom, personalized, and made-to-order products are final sale for change-of-mind, customer-selection, incorrect vehicle-information, approved color or material preference, and fit-expectation reasons not caused by a confirmed XYD Cover error. They cannot be returned after installation, use, alteration, customer-caused damage, or without authorization. They remain covered for 30 days after delivery when defective or damaged on arrival, different from the approved order, or affected by a confirmed XYD Cover pattern, production, or fulfillment error. After verification, we may repair, replace, exchange, or refund the affected product and cover approved return shipping.

Contact us immediately. A custom order can normally be cancelled within 24 hours only if production has not begun. Once cutting, printing, embroidery, stitching, molding, or other production begins, it cannot be cancelled or changed because of a change of mind or customer selection error.

Email support@xydcover.com or call +86 153 8903 0328 with your order number, vehicle year, make, model and trim, the reason for the request, and clear photos or video showing the issue. Wait for written return authorization before sending anything back.

For an approved quality, damage, incorrect-item, or XYD Cover fitment or fulfillment claim, we email a return label or provide approved return instructions and cover the approved return shipping cost.

Approved refunds are processed to the original payment method within 5-7 business days after the returned item is received and inspected. Your payment provider may require additional processing time.

Review the year, make, model, trim, seat configuration, and drive side listed on the product page. Contact us before ordering if any detail is uncertain.

Contact us with your year, make, model, trim, and clear seat photos so we can check available options.

Vehicle-specific products are generally intended for the original seat configuration unless the product page states otherwise. Contact us before ordering for aftermarket seats.

Compatibility varies by product and vehicle. Only rely on an airbag-compatibility statement when it appears on the specific product page, and contact us before ordering if you are unsure.

Follow the care instructions for the material stated on the product page. When no special instructions are provided, wipe spills promptly with a damp microfiber cloth and mild soap.

Product descriptions identify whether a material is water-resistant or waterproof. Do not assume this unless it is stated on the specific product page.

Warranty coverage applies only when it is expressly stated on the product page. See our Warranty Policy for full coverage and exclusions.

Installation requirements vary by product and vehicle. Review the installation information supplied with the product before starting.

Tool requirements vary by product and vehicle. Review the relevant product or installation instructions.

Many products can be installed by the customer, but vehicle and product complexity varies. Consider professional installation if you are not comfortable removing or adjusting interior trim.

The payment methods currently available to you are displayed at checkout.

Payments are processed through Shopify's secure checkout and the payment providers displayed there.

Contact support@xydcover.com as soon as possible. Unfulfilled orders can generally be cancelled within 24 hours, but cancellation may no longer be available after production begins.