HELP CENTER

Frequently Asked Questions

Find answers to common questions about our products, shipping, and returns.

Shipping & Delivery

  • How long does shipping take?
    Most orders ship within 5-7 business days. You'll receive a tracking number via email.
  • Do you ship internationally?
    Yes — we ship to the US, Canada, EU, UK, and Australia. Rates are calculated at checkout.
  • How much is shipping?
    Free standard shipping on all US orders over $99. International rates start at $19.
  • Can I track my order?
    Absolutely. Once your order ships you'll get an email with a tracking link.

Returns & Refunds

  • What is your return policy?
    We offer a 30-day return window from delivery date. Items must be unused and in original packaging.
  • How do I start a return?
    Email support@auto-interior.com with your order number. We'll send a prepaid return label within 24 hours.
  • When will I receive my refund?
    Refunds are issued to the original payment method within 5-7 business days of receiving the return.

Fit & Compatibility

  • How do I know if it fits my vehicle?
    Use our Year/Make/Model selector on the product page or run our fit checker on the homepage.
  • What if my vehicle isn't listed?
    Contact us with your year, make, model, and trim. We add new vehicles every week.
  • Will it fit aftermarket seats?
    Custom fits are designed for OEM seats. For aftermarket seats, contact us for a custom quote.
  • Are these covers compatible with seat airbags?
    Yes. All our seat covers have factory-spec side airbag passthroughs.

Materials & Care

  • How do I clean my seat covers?
    For leather, wipe with a damp cloth and use a leather conditioner monthly. For fabric, vacuum and spot clean with mild soap.
  • Are the materials waterproof?
    Our Premium Leather and Faux Leather are water-resistant. Neoprene is fully waterproof — ideal for kids and pets.
  • Will the color fade?
    All materials are UV-tested for 5+ years of color fastness under normal use.

Installation

  • Is installation difficult?
    Most installations take 20-40 minutes per row. We include illustrated instructions and link to video guides.
  • Do I need special tools?
    No tools required for seat covers and floor mats. Trunk mats are drop-in.
  • Can I install it myself?
    Yes — 95%+ of customers install themselves. If you'd prefer professional installation, any trim shop can handle it in under an hour.

Order & Payment

  • What payment methods do you accept?
    All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay (4-installment option available).
  • Is my payment secure?
    Yes. All transactions are processed by Shopify's PCI-compliant secure checkout.
  • Can I change or cancel my order?
    Yes — within 12 hours of placing the order. After we start production, changes aren't possible.