Return & Refund Policy

30-day return period for qualifying issues

Contact XYD Cover within 30 days after delivery if a product is defective, damaged, incorrect, materially different from the order, or has a confirmed fitment issue caused by our pattern or fulfillment. Change-of-mind returns are not accepted. Approved qualifying issues may be resolved with a replacement or a refund.

Made-to-order and custom products

Many XYD Cover products are produced for the vehicle information supplied with the order. Once production has started, made-to-order or personalized products cannot be cancelled or returned because the customer changed their mind. This does not limit remedies for a defective, damaged, incorrect, materially different, or company-misfitted product.

Cancellations

Contact us as soon as possible. A cancellation can normally be approved within 24 hours of purchase or before production has started. Once production begins, a custom order cannot be cancelled for change of mind.

How to request a return

Email support@xydcover.com or call +86 153 8903 0328. Include your order number, the reason for the request, and clear photos or video showing the issue. Wait for written return authorization before sending anything. Unauthorized returns may not be accepted.

Return shipping

For an approved return caused by a defect, damage, an incorrect item, or a confirmed XYD Cover fitment or fulfillment error, XYD Cover is responsible for the approved return shipping cost. The authorized return address and shipping instructions will be provided after the request is reviewed.

Refunds

After an authorized return is received and inspected, we will email the decision. Approved refunds are initiated to the original payment method within 3 business days. Your bank or payment provider may need additional time to post the credit. Original expedited shipping charges, if any, are not refundable unless the return resulted from our error.

Last updated: July 28, 2026.